SSL Policies

SSL Policy Documents

The Southern Squash League is committed to maintaining transparent, fair, and professional standards across all areas of league operations.

These policies outline how SSL manages privacy, payments, communications, governance, player behaviour, safeguarding, and league administration.

Privacy Policy

SSL is committed to protecting the privacy of all players, clubs, officials, and visitors.

  • Personal information is collected only where necessary.
  • Data is securely stored and accessible only to authorised committee members.
  • SSL does not sell or disclose personal data unless legally required.
  • Users may request access or corrections to their information.

SSL complies with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

Terms of Use

  • Website content may only be used for lawful purposes.
  • Material cannot be reproduced without permission.
  • SSL owns all site text, graphics, and media.
  • Linked external websites are not controlled by SSL.
  • SSL may update or remove content without notice.
Payments & Refunds

Refund & Cancellation Policy

  • League registration fees are generally non-refundable once the season begins.
  • Refunds may be considered for illness, injury, or compassionate reasons.
  • Duplicate or incorrect payments may be refunded.
  • Refund requests must be submitted in writing.

Payment & Security Policy

  • Payments are securely processed via Stripe.
  • SSL does not store credit card details.
  • Payment pages use SSL encryption.
  • Contact SSL if you experience payment issues.

Cookie & Analytics Policy

SSL uses cookies and analytics tools such as Google Analytics to improve website performance and user experience.

  • Cookies collect non-identifiable browsing data.
  • No personal information is collected through cookies.
  • Users can disable cookies through browser settings.

Email & Communication Policy

By registering with SSL, users consent to receiving league-related communications.

  • League updates and fixtures
  • Event invitations and news
  • Feedback and surveys
  • Users may unsubscribe from non-essential emails

SSL complies with the Spam Act 2003 (Cth).

Player Account Policy

  • Players must maintain accurate contact details.
  • Sharing credentials is prohibited.
  • Players must comply with SSL rules and standards.

Photography, Media & Consent Policy

  • SSL may capture photos and videos during events.
  • Media may be used on websites and social media.
  • Players can opt out by notifying SSL in writing.
  • Parental consent is required for players under 18.

Accessibility Statement

SSL aims to make its website accessible to all users regardless of ability or device.

  • SSL aims to meet WCAG 2.1 Level AA standards.
  • Users can contact SSL for accessibility assistance.

Disclaimer

SSL makes every effort to ensure information accuracy but does not accept responsibility for errors or omissions.

  • Fixtures and policies may change.
  • Users should confirm details with clubs or the SSL Committee.

Social Media & Behaviour Policy

  • Positive and respectful online behaviour is expected.
  • Abusive or discriminatory content will not be tolerated.
  • Breaches may result in disciplinary action.

Data Retention Policy

  • SSL retains player data for up to three years.
  • Users may request deletion of their data.
  • All data is managed in accordance with privacy laws.
Child Safety

Junior & Child Safety Policy

  • Promoting participation and empowerment of juniors.
  • Ensuring all volunteers hold valid WWCC checks.
  • Responding quickly to safety concerns.
  • Protecting children’s privacy and wellbeing.

Concerns can be reported confidentially to the SSL Child Safety Officer.

Code of Conduct

  • Show respect to others on and off the court.
  • Play fairly and uphold the rules.
  • Accept referee decisions without dissent.
  • Avoid physical or verbal abuse.
  • Represent the league with integrity.

Breaches may result in penalties, suspension, or disciplinary review.

Referee Accreditation & Compliance Policy

  • All players and officials are expected to complete RAP every four years.
  • Certification aligns with WSF Rules and SRV guidelines.
  • Failure to maintain accreditation may affect finals eligibility.

Governance & Disciplinary Policy

  • All breaches are reviewed by the SSL Committee.
  • Findings are communicated in writing.
  • Players and clubs may appeal decisions within seven days.

Volunteer & Committee Policy

SSL relies on volunteers to operate successfully and values the contribution of all committee members and helpers.

  • Volunteers are treated with fairness and respect.
  • SSL provides guidance and support for volunteer roles.
  • Approved volunteer expenses may be reimbursed.

Contact SSL

For questions about any SSL policy documents or for clarification, please contact:

Southern Squash League (SSL)

Email: info@southernsquashleague.com.au

Website: www.southernsquashleague.com.au